How we collect, use, and protect your data.
Contents
GroomGo is a mobile marketplace app operated by Pixosite LLC that connects independent pet groomers with clients seeking grooming services. This Privacy Policy explains what information we collect through the app, how we use it, and the choices you have. By accessing or using GroomGo, you agree to this Privacy Policy.
GroomGo is a marketplace only. GroomGo does not provide grooming services directly and is not a party to any grooming agreement, appointment, or payment made between a customer and a groomer. All responsibility for the grooming service itself lies with the individual groomer and client involved.
GroomGo disclaims liability for service quality, safety, injuries, payment disputes between users, missed appointments, and communications between parties. All users use the platform at their own risk. See our Terms of Service for the full disclaimer.
Name, phone number, email address, and profile details you provide when creating an account (customer or groomer).
Profile photos for both customers and groomers, and portfolio photos a groomer chooses to upload to showcase their work. Uploading requires your permission to access your device's camera and/or photo library.
For customers, information about your pet(s) you choose to provide: name, breed, size, and any notes relevant to grooming (for example, behavioral notes or a muzzle requirement).
Groomers may optionally upload a license or certification document to display a “Verified” badge on their profile.
Groomers who subscribe to GroomGo are billed through Stripe, our payment processor. GroomGo does not receive or store full credit card numbers — Stripe collects and stores that information directly and securely. This is separate from payment for the grooming service itself: payment for the actual grooming appointment is arranged directly between the customer and the groomer, outside of the GroomGo app, and GroomGo is not a party to it.
Platform messages, notification preferences, and communication records related to your use of GroomGo.
Device type, operating system, IP address, and general app activity.
We use the information above to operate GroomGo's services, including:
By opting in, you consent to receive verification codes, appointment alerts, and service updates via SMS. Message and data rates may apply.
Message and data rates may apply. Reply STOP to opt out at any time · Reply HELP for assistance.
SMS Mobile Messaging Privacy Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging consent data remains confidential and will not be shared with any third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
We only use precise and background location data to operate core features of the app — finding nearby groomers, showing your service area, and live arrival tracking during an appointment you or your groomer has actively started.
We do not sell or share your precise location data with third parties for advertising purposes. You can disable location access at any time in your device settings, though doing so will limit or disable features that depend on it (e.g., nearby-groomer search, live arrival tracking).
We share information with the following service providers as needed to operate GroomGo, and only to the extent necessary for them to perform their services for us:
We may also share information where required to comply with the law, respond to legal process, or protect the rights, property, or safety of GroomGo, our users, or the public. We do not sell your personal information.
We use reasonable safeguards to protect your information, but no electronic transmission or storage system is completely secure. We cannot guarantee absolute security.
We retain information for as long as needed to operate the platform and for legal, operational, or dispute-resolution purposes. You can permanently delete your account at any time from within the app (Profile → Account). When you delete your account:
GroomGo is intended for use by individuals who are at least 18 years old. We do not knowingly collect information from anyone under 18. If we learn we've collected information from someone under 18, we will delete it.
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date. Continued use of GroomGo after a change means you accept the updated policy.
Questions about this Privacy Policy? Contact us at: