Privacy Policy.

Welcome to Groom Go ("we," "our," or "us"). Groom Go is a platform that connects pet groomers and clients seeking grooming services.

By using the Groom Go mobile application and related services, you agree to this Privacy Policy.

Groom Go acts solely as a marketplace and communication platform between independent groomers and clients. Groom Go does not provide grooming services directly and is not a party to any agreement, transaction, or payment between users.

All interactions, agreements, services, disputes, payments, and outcomes are solely the responsibility of the groomer and client involved.

Groom Go is not responsible or liable for:

• The quality, safety, legality, or outcome of grooming services
• Any injuries, damages, losses, or disputes from services
• Missed appointments or cancellations
• Payment disputes between groomers and clients
• Failure of a client to pay a groomer
• Failure of a groomer to complete services properly
• Communications or conduct between users and groomers
• Any promises or guarantees made by users or groomers

All users use the platform at their own risk.

We use collected information to:

• Operate and maintain the platform
• Enable communication between groomers and clients
• Verify accounts
• Send service-related notifications and SMS messages
• Improve platform functionality
• Prevent fraud, abuse, or unauthorized activity
• Respond to support requests

By providing your phone number, you agree to receive SMS messages related to your use of Groom Go. These may include:

• Verification codes
• Appointment notifications
• Groomer or client communication alerts
• Service-related updates

We may share information with trusted service providers that help operate the platform, including:

• Cloud hosting providers
• SMS delivery providers
• Analytics providers

We may also disclose information if required by law or to protect our rights and platform security.

We implement reasonable safeguards to help protect user information. However, no electronic transmission or storage system is completely secure.

We retain information as long as reasonably necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements.

Groom Go is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

If you have questions regarding this Privacy Policy, contact us at: